The incident occurred at Hossein Manzil in the Pakuria Market area of Uttara while the toddlers, identified as Jahir and Sahib, were playing inside a room and latched the door from the inside. According to Police Inspector Anwar Sattar, Media and Public Relations Officer for National Emergency Service 999, the children's parents were unable to dislodge the latch from the outside while the toddlers panicked within. A relative, Md. Atiqul Islam, placed an emergency call to 999, where call-taker Sojib Miah and fire dispatcher Al Amin coordinated directly with the Uttara Fire Service station. A specialized rescue team led by Leading Officer Manik arrived swiftly at the scene, safely breaching the door structure to retrieve both toddlers unharmed.