The incident occurred in Kechuadubi village under Magura Sadar Upazila, where Aleya Khatun, wife of retired schoolteacher Shahidul Islam, received a monthly power bill totaling BDT 506,83,11,593 for consuming 235 units of electricity in September. Following public outrage and media coverage, Minister Tuku personally placed a phone call to the affected family to offer a sincere apology for the distress caused, confirming that a corrected bill had been issued immediately. A preliminary departmental investigation revealed that a mechanical error during meter replacement led to meter seal digits being incorrectly posted into the demand charge field. The Minister directed authorities to institute strict administrative and disciplinary proceedings against all staff involved, reaffirming the administration's commitment to public accountability and service reliability.